OzzyGaming Terms Of Service
This is the agreement (hereafter “Terms”) between OzzyGaming Pty Ltd (hereafter ”OzzyGaming”) and you the user (hereafter “Users”) outlining each parties responsibilities in exchange for use of OzzyGaming services and platforms. Users must abide by these terms at all times while accessing the OzzyGaming community and when donating or purchasing any item, product or subscription from the OzzyGaming webstore. OzzyGaming utilises volunteers/admins (hereafter “Staff Members”) to support the needs of the community and to enforce rules and the terms. Staff members are identifiable by specific user groups and are given some added powers above regular users.
Users who breach any part of these terms will face administrative action by OzzyGaming staff members. Administrative action may include temporary or permanent loss of access to OzzyGaming services, account restrictions and/or forfeiting of purchased digital goods without refund.
1.0 General & Access
(1.1) OzzyGaming hosts online video gaming services for public use on private servers through third party game client providers. Current hosted game services include FiveM and Rust as well as some other seasonal games. OzzyGaming is not formally associated or endorsed by any of these service providers or games.
(1.2) Users are to be aware that game servers frequently have technical difficulties and our services (including content you may have paid for) may be down or unavailable for extended periods of time. In any case, OzzyGaming will attempt to resolve any technical issues as a priority when it is within our control. OzzyGaming will not be held liable for any lost rewards or time as the result of service downtime or unavailability.
(1.3) OzzyGaming makes no assurances or guarantees regarding the reliability, availability or access to our game servers or other community services. Game services may be abruptly terminated, changed or otherwise modified making them unfit for the users original purpose by OzzyGaming at any time, for any reason without notice.
(1.4) Users must follow all relevant rules while engaging in the OzzyGaming community. This includes the community rules at all times and the specific game server rules while playing on the relevant game server. All sets of rules are publicly available on the OzzyGaming website and forums, should users not be able to access the rules or have any questions, this should be raised to an OzzyGaming staff member. OzzyGaming’s rules are updated from time to time which may not be fully announced. Users are responsible for periodically checking the rules to ensure familiarity and compliance with any updates. A breach of any rule constitutes a breach of the terms and will be handled by a staff member accordingly.
(1.5) OzzyGaming services will periodically have updates which may not be announced or described. Game server updates will generally be automatically downloaded to the users computer when joining. OzzyGaming is not responsible for any damage or file corruption on users computers as a result of downloading our server files or updates.
(1.6) Users are not permitted to redistribute, modify or otherwise use any OzzyGaming server resources, scripts, artwork, documentation or any other files for any purpose without specific written consent from OzzyGaming.
(1.8) OzzyGaming may collect and store limited user identifiers and information when connecting to the server for administration purposes. OzzyGaming may share this information to other relevant gaming communities whom we share bans with. Player information will never be sold or distributed to other third parties.
(1.9) These terms may be modified by OzzyGaming at any time without prior notice.
2.0 Purchases & Products
(2.1) OzzyGaming maintains an online webstore selling various digital items, products, subscriptions and accepts donations in order to financially support the operations of the community and associated game servers.
(2.2) Users agree that they are, or have the bill payers permission prior to making any purchase. Users under the age of 16 must have parental/guardian approval prior to making a purchase through our webstore.
(2.3) Unless otherwise stated, users acknowledge that they are purchasing digital goods which are intangible and you will receive no physical item or product. Access to your products or perks will only be available through OzzyGaming services while your purchase is active and while you have access to the community. Digital goods provided by OzzyGaming are not permanent and may be removed, changed or substituted on reasonable grounds or in situations otherwise specified in the terms.
(2.4) If users experience any significant issues, complications or delays regarding your purchased perks or items, you should contact OzzyGaming as soon as possible via a website support ticket. OzzyGaming will attempt to resolve any issues as a priority within a reasonable time. The majority of our payment and distribution systems are automated and errors may not be automatically detected. OzzyGaming cannot be held liable for any lost time or items where OzzyGaming was not made aware of the issue within a reasonable time.
(2.5) OzzyGaming reserves the right to add, remove, substitute or otherwise change any perks, product specifications or product access associated with purchases or subscriptions at any time for any reason without notice.
(2.6) OzzyGaming lists subscription services on the webstore. These subscriptions provide perks, items and other rewards linked to the ‘FiveM’ game server and general community. Subscriptions last for 1 month (30 days) from time of purchase. The ‘Fair Use’ of this product is for the period of the active subscription only. Once a subscription has expired or is otherwise cancelled, the usage of any associated benefits or items is considered to be completed. No compensation or replacement of products/benefits will be provided if lost once a subscription is expired or when gained over 30 days ago. In the case of a server wipe or other similar event, OzzyGaming will attempt to carry over users subscription and monthly benefits. If this is not possible, OzzyGaming may at its discretion provide another substitute item or a store credit.
(2.7) OzzyGaming periodically lists vehicles for the online service “FiveM” in the webstore. Due to the nature of the game server, vehicles (including those purchased from the webstore) may be removed, modified, substituted or no longer available to access in-game. This could be due to the technical instability of the vehicle, copyright issues or server wipes. OzzyGaming considers the ‘Fair Use’ time of a vehicle to be 6 months from the time of purchase. Should a purchased vehicle (or other similar product) be no longer available to the user within 6 months of purchase, OzzyGaming will provide a suitable replacement vehicle to the user. Should no suitable vehicle (as deemed by OzzyGaming) be made available to the user, a webstore credit may be issued for the original purchase value. In any case where a user has had access to the purchased vehicle for over 6 months, OzzyGaming considers that the user has experienced the full fair use of the product and no compensation or replacement will be offered.
(2.8) OzzyGaming lists ‘FiveM’ in-game currency (FiveM Cash) for use in the FiveM server on the webstore. OzzyGaming considers the ‘fair use’ of FiveM Cash to be 2 months (60 Days) from the time of purchase. Should a user lose access to this product due to its removal from the server due to intentional OzzyGaming action such as a server wipe, economy balance or other factor, Users will be compensated for the fair in-game cash value. Should in-game cash not be suitable, OzzyGaming may provide another substitution or store credit.
(2.9) Users are not permitted to resell any products or benefits purchased from OzzyGaming to other users for money or any other trade.
3.0 Refunds, Returns & Disputes
(3.1) Users may request refunds within 24 hours of purchase where the digital goods purchased have not been used, such as a “change of mind” return. After a user has accessed or otherwise used the digital goods, refunds are typically no longer offered. OzzyGaming may at its discretion offer refunds or store credits where applicable.
(3.2) OzzyGaming will comply with all relevant consumer law in Australia as per ACCC guidelines. Any contradictions in these terms regarding consumer rights is unintentional.
(3.3) Users who breach any of the OzzyGaming terms and/or rules and are either temporarily or permanently banned from our services forfeit their ability to access perks for the duration of that ban. Any lost time or perks will not be compensated when caused by the user.
(3.4) Users who encounter any delays, disputes or other issues must lodge a support ticket on our website and a staff member will assist as soon as possible.
(3.5) Users who commence a PayPal chargeback procedure without prior discussion and settlement with OzzyGaming will receive a permanent ban from all OzzyGaming services and lose all access to any previous digital goods purchased. OzzyGaming will provide evidence of the digital goods being on your account as well as highlighting sections of these terms as required.
(3.6) OzzyGaming may at their discretion offer refunds, credits or substitutions out of goodwill. OzzyGaming also may provide free subscriptions or other products in the course of competitions, promotional activity or in any other situation at their discretion.
These terms were last updated on (21-11-2020)